A Complete Guide to Digital Vehicle Inspections

Every day the world embraces new technological advancements and automotive repair businesses are doing the same to improve operational efficiency.

As so many aspects of automotive repair have become digitised over the years, it is only natural that vehicle inspections would eventually follow suit.

In the past, vehicle inspections were carried out using traditional methods. This process of manually reporting each issue on paper and receiving suggested repairs was time-consuming and inaccurate. 

However, with digital vehicle inspections, all of these operations have become a walk in the park for technicians and managers as well. With digital vehicle inspections, you can build more trust and customer loyalty. Moreover, you can significantly streamline the inspection process, making it worth your while.

In this article, we will explore everything you need to know about digital vehicle inspections and why they are a smart choice for any automotive repair business.

Let’s begin!

What Are Digital Vehicle Inspections?

digital vehicle service history, technician inspecting tyre with tablet in hand

Digital vehicle inspections (DVIs) are a digital version of vehicle inspections that were traditionally conducted manually, using a pen and paper. Through DVIs, you receive quick, at-a-glance information about all parts within a vehicle. 

Through this method, you can conveniently send customers a clear visual of the work their car needs without them needing to physically visit your garage

Customers have become accustomed to a digital experience whenever they shop and expect the same with having their car fixed as well. To match these expectations, your garage should update its processes. 

While printed explanations of car troubles and estimates may offer professionalism, they take up more time and resources. In comparison, digital vehicle inspections allow you to clearly communicate with customers regarding any repairs needed and improve the customer experience, without needing to be face-to-face.

How Do Digital Vehicle Inspections Work?

digital vehicle inspection tech, two technicians with tablet inspecting car

When assigned a repair job, technicians perform a digital inspection on the vehicle and document everything on software. During this inspection, they also capture videos and images of damaged parts along with the recommended repairs and replacements. Then, the report file is shared with the customer.

To make the digital vehicle inspection process even more efficient, Techview allows your technicians to perform their electronic vehicle health checks (EVHC) from any device. 

After receiving their vehicle’s report, the customer can better understand the exact issue and make an informed decision about which repairs they would like to go ahead with. 

Once repairs are done, you can provide customers with clear results and updates, in a flexible digital format. Finally, your customer simply needs to visit the garage, pay for your services and take their vehicle.

The Biggest Benefits of Digital Vehicle Inspections

1) Save Time

Unlike paper-based inspections, digital vehicle inspections are much faster and more efficient. 

You don’t have to worry about keeping track of papers, pens and specific information as it is all stored in one space. Moreover, adding videos and images makes personalised communication with customers much easier and you will receive a quick response. 

2) Build Trust with Customers

At times, it can be challenging to receive approval for vehicle orders because it is difficult to show customers what the issue is with their car. More often than not, customers are unfamiliar with how cars work and because of this they may be reluctant to trust you. 

However, the automotive repair industry relies on trust. When customers believe that your garage is doing right by them, they will be more trusting and are likely to return. 

With digital vehicle inspections, the inclusion of videos and pictures allows your customers to see what is wrong themselves and what needs fixing. By keeping your customers involved regarding their vehicle maintenance, DVIs help them feel more involved and confident that your garage will carry out all necessary repairs.

3) Optimise Workflow

With digital vehicle inspections, your technician can view all the details of work orders on a single screen. This ensures that they do not miss anything while working on a vehicle.

On top of that, they also no longer need to worry about carrying multiple documents around as all the information they need is available digitally.

To Optimise Vehicle Inspections, Choose TechMan’s Garage Management System

Digital vehicle inspections have helped countless garages streamline their operations and save valuable time. Moreover, this digital alternative to traditional inspections also can help build customer trust and even has environmental benefits.

Are you looking for new ways to enhance your garage management system and optimise workflow? Techman’s garage management software is here to assist you.

With top-of-the-line features like personnel management, stock control, accounting, reporting and more, you can stay on top of every aspect of garage operations. Moreover, you can ensure everything is running smoothly at all times.

With our easy-to-use garage management system, you can improve the satisfaction of your customers and employees and keep your garage in top-tier condition.

Click here to learn more about our services or contact us to request a demo now!

Published: June 4, 2024