Do you want to be the best local car garage in your area? Are you willing to do what it takes to take your car servicing garage to the next level?
If yes, then this article is especially for you.
One of the most important determining factors to directly affect your revenue is your ability to provide the best service possible. Mind you, when we are talking about the best car servicing, we don’t just mean repairs, we mean the entire experience.
Right from when customers enter your garage to when they leave, you need to ensure that they get an experience like nowhere else. This might seem like a simple task and we’re going to save you the charade; it is. All you need is a few steps in the right direction and you can be the best local car garage in no time.
Not sure where to start? Well, you don’t have to worry about that anymore. Today, we’ve got our top tips to become the best local garage for car servicing.
The first step to enhancing the efficiency of your garage is to introduce a garage management system. You probably think it’s too fancy a thing to use in a garage, but trust us, it’s not!
It’s an innovative development in the garage industry that may just double your current business revenue and efficiency. Don’t believe us, request a free demo and see for yourself!
A car garage that is always available to customers is one that is perceived as more reliable. Whilst it may not always be possible, one way to do this is to literally have availability 24/7. However, if you do not possess the resources to make this happen or can’t make it profitable, or simply don’t want to, you can set up a website.
By integrating your website into your garage management system, you can make sure that your website is always available to your customers. When you do this, you allow them to view slots, book online appointments, get digital quotes and even track the progress of their repair.
By maintaining basic cleanliness and organisation within your garage, you can create a better impression on your customers. Moreover, you also need to ensure that your customers get the best treatment from the moment they enter your garage.
While this may not be possible for all garages, why not have a dedicated front of house to receive your customers, understand their needs and direct the process? The stronger the impression, the better the customer experience.
Give your customers an impression of professionalism and personalisation. After discussing the repairs and problems at hand, give the car a quick glance to ensure everything else is alright! Put forth an image of trust and reliability and increase your customer retention.
This goes without saying but if your car servicing garage isn’t providing the best service to your customers, then anything else is a waste of time.
Use your garage management system to enhance the efficiency of your local garage business and to provide exceptional service. Train your employees to handle jobs and customers more efficiently and professionally.
Inspect your customers’ vehicles and give them genuine summaries of their exact condition. Be genuine with your analysis and suggest essential repairs that may protect them from further damage.
On the other hand, ensure that you are giving your clients a simple explanation of all the issues with their vehicles. This is a good way to prevent your customers from feeling patronised. Using everyday terms and being genuine with your assessment is the best way to gain their trust and get more customers.
Using your garage management system, you can ensure that you keep your customers in the loop all the time. By allowing them to track the progress of their vehicle online, you will reduce your customer’s effort and the need for them to contact you, whilst also enhancing their experience.
By offering small additional services, like courtesy vehicles or dropping them back at home whilst their car is being repaired, or delivering the car back to them, you’ll stand out as a garage. Any service that makes things easier for the customer is a great way to gain their appreciation.
Returning the car in a clean and good condition, thanking them for their time and giving them an overall positive last impression is also necessary. Moreover, ask for feedback. It’s always a good idea to give customers a quick feedback questionnaire about your service to get their thoughts and hopefully a positive review.
Now that you know all about being the best local car garage, it’s time to get to work and give your customers the best service possible.
With these simple tips, you can rest assured that your customers will continue to return to you for your car servicing facilities and spread the word about your business.
What’s more, with our exceptional garage management system, you can handle more customers in a shorter period of time and thus, increase your garage’s efficiency.
To learn more about our services, click here or get in touch with us now!
Published: November 29, 2022
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Book and manage workshop jobs, parts sales and vehicle sales
Online authorisation of estimates
Manage purchases, returns and stock levels
Monitor workshop performance in real-time
Powerful reporting facilities
And much, much more… !