TechMan training and support for life, not just for new garages

In the spirit of continual professional development, a team of Success Managers ensure all TechMan users – new and old – understand how to fully exploit the long list of powerful and intuitive tools within the application, each developed to significantly streamline garage operations.

Customer Liaison Director at TechMan, Pete Mcilhiney said: “Garages that use TechMan do so because they strive to be the best they can be. With our on-going management training and support, they’re able to make use of all of the various elements within TechMan and, crucially, optimise them for their own workshop.”

Following registration, TechMan handles the implementation of the Garage Management System with the ability to export data from more than 25 other systems and explains the fundamentals to all users with introductory training.

TechMan’s unique support programme goes well beyond an initial on-boarding process though. GOES GSE Ltd, Angus MacKinnon and Londesborough Motor Services are among the many independent garages benefiting from TechMan’s free on-going support channels.

“Training and support go hand-in-hand with the TechMan ethos, it’s a continuous loop,” Pete explained. “We provide garages with expert guidance from the moment they choose TechMan and maintain contact for the duration to ensure they continue to achieve their goals.

“It’s important for us to proactively reach out to check everything is running smoothly and ensure goals are being accomplished. We seek to find potential areas for improvement and then educate users with bespoke additional training where needed. By providing the right tools and guidance, we’re seeing more and more garage businesses achieve great things and that’s really rewarding for us.”