JPMotorservices

JPMotorservices, owned by Jon Macey, has been operating for around ten years. What started as a one-person operation has grown into a business with two additional staff members and four ramps. The garage carries out a wide range of work, from routine servicing through to major engine changes and large repair jobs.

As the business developed, Jon needed a garage management system that could keep up with the scope of work and support the day-to-day running of the garage.

The Challenge

Before using TechMan, Jon found that his previous garage management system didn’t meet all of his needs and wasn’t evolving alongside the business.

“My previous product didn’t do everything I needed it to do, and they never updated anything that we needed added on,” he explains.

Jon began looking at alternative systems that would offer better functionality, flexibility, and long-term value.

The Solution

After reviewing several options, TechMan stood out as the right fit.

“I looked at several different options and I found that TechMan was a good price for what you got,” Jon says. “It looks a very comprehensive piece of kit.”

The setup process was smooth and well managed. Training was provided, and all data from the previous system was transferred over successfully.

“We had some training, everything was transferred over from my previous garage management system, and yeah – everything’s easy to use.”

The Results

Since adopting TechMan, JPMotorservices has seen clear benefits in customer retention, accessibility, and overall ease of operation.

• Increased repeat business:
  Service reminders have had a particularly strong impact.
  “Definitely the service reminders,” Jon says. “That’s the main one – it gets me repeat business every year, and customers love having the reminders.”
• Ease of access and flexibility:
  Jon highlights the ability to access the system from anywhere as a major advantage, helping him stay on top of the business even when away from the workshop.
• Simple, reliable day-to-day use:
  Overall, the system has made running the garage easier and more efficient, supporting both administrative tasks and customer communication.

Support & Experience

Jon describes TechMan’s customer support as responsive and easy to deal with.

“Whenever we’ve got an enquiry, we send a request and we generally get phone calls straight back,” he explains. “What we need to be done is done – it’s really easy.”

This level of support has given him confidence in the system and the team behind it.

Conclusion

For Jon Macey and JPMotorservices, TechMan has provided a reliable, easy-to-use system that supports growth, improves customer retention, and simplifies daily operations.

When asked if he would recommend TechMan to other garage owners, Jon is clear:

 “I definitely would.”