Having adopted the TechMan system back in November 2017, garage owner Billy West believes that his business has benefitted from a significant increase in labour sales as a result of technicians logging on and off jobs, giving him a real-time overview of staff productivity.
This transparency has resulted in less over-running on job times, as well as clearer visibility within the system’s diary on workshop loading.
Billy said: “We decided on TechMan because it worked well with our paperless office management system: the guys in the workshop now have all the vehicle information that they could possibly need at their fingertips.
“The clocking system enables us to allocate and sell more hours, and we also like the VHC system, which has led to a huge increase in work with other faults we find on customers’ vehicles.
“Customers also appreciate the clarity provided in our system-generated email estimates – all broken down so they can see exactly what is required and how much it will cost – which can be coupled with either a video or photographs.”
Looking ahead, Billy plans to make better use of TechMan’s reporting systems, and having checked the business’ KPIs he hopes to double Beacon Hill’s net profit over the course of the next 12 months.
To find out more about what TechMan could do for your business, call 01604 666720.
First published on GarageWire – 19 March 2019: https://garagewire.co.uk/news/company/techman/beacon-hill-garage-credits-techman-with-100k-net-profit-increase/
Published: March 19, 2019
January 17, 2023
With a good team of mechanics in your garage, you can be sure that you can build a reputation amongst your customers, and build a strong brand image
Read more
December 13, 2022
In the modern era where customer service means everything, garage businesses need to find more ways to make car repair convenient for customers.
November 29, 2022
Right from when customers enter your garage to when they leave, you need to ensure that they get an experience like nowhere else.
Why not get in touch with us and request a completely FREE no obligation demonstration?
Book and manage workshop jobs, parts sales and vehicle sales
Online authorisation of estimates
Manage purchases, returns and stock levels
Monitor workshop performance in real-time
Powerful reporting facilities
And much, much more… !
Yes please!