Discover how Redline MOT & Service transformed its operations and profitability with TechMan.
Based in Norwich, Redline MOT & Service is a busy independent garage led by Managing Director, Ken Lister.
With five ramps and four technicians, the workshop prides itself on delivering efficient, reliable service and high standards of customer care.
When their previous invoicing system suddenly failed, Redline needed a dependable replacement – fast. That’s when they were introduced to TechMan, and it quickly became a vital part of how the business operates today.
At the start, Redline MOT & Service used a simple computer system to handle invoicing and repairs. It did the job – until the company behind it ceased trading, leaving the garage without a reliable management solution.
“We thought it was wonderful at the time – until the company packed up.”
Without a functioning system, the team needed a platform they could trust to manage their daily operations, safeguard data, and provide a clearer picture of their business performance.
Through an industry introduction, Redline discovered TechMan. The TechMan team managed a seamless migration of data from the old system and got Redline up and running in no time.
“They changed over all our data and everything else, and we got working with it straight away.”
Ken, who had experience operating main dealer systems, was immediately impressed with TechMan’s simplicity and usability.
“It was fairly easy to adapt. I’ve used a lot of dealer systems in my life, but TechMan was very intuitive and quick to learn.”
One feature in particular stood out – TechMan’s ability to track job profitability in real time.
“Knowing how much profit we’re making out of every job has made us a far more profitable company. We know exactly where we stand.”
Since implementing TechMan, Redline MOT & Service has seen measurable improvements across key areas of the business:
“It works well for us. TechMan is solid, the support is great, and we wouldn’t consider going anywhere else.”
Ken praises the ongoing relationship with TechMan and the reliability of both the platform and its support team.
“The tech support is good, the product is solid, and it just works. We’ve had great support from TechMan – then and now.”
For Redline MOT & Service, TechMan has delivered the peace of mind and business insight that their previous system couldn’t. It’s helped them stay organised, profitable, and ready for the future.
“I’d definitely recommend TechMan. Even on the most basic format, it suits us perfectly. But for anyone running a bigger or more complex business, TechMan has everything – from photos and job tracking to advanced reporting. It has endless possibilities.”
From happier technicians and service advisors, to seriously satisfied customers, our all-in-one garage management software delivers clear benefits.
Explore TechMan in real-time in a working garage and see how our extensive integrations can simplify your operations and save hours of time every day.
