JG Motor Services

JG Motor Services, owned by John, has been operating for around five years and has grown steadily during that time. The business now employs four technicians and runs five ramps across two workshops – a main site and a smaller unit around the corner.

JG Motor Services works on almost anything with wheels: cars, vans, trailers, bikes, and more. As the business expanded, the limitations of their offline system became increasingly difficult to manage, especially when multiple staff needed reliable access to the diary.

The Challenge

Before using TechMan, JG Motor Services relied on an offline system that made it difficult for the team to access job information across multiple computers. This often led to missed bookings and diary confusion. John explains:

“It was really hard to have multiple computers… things were getting forgotten. People turned up without being booked in because we didn’t have the facility then.”

Weekends were particularly challenging, as customers would get in touch to make bookings, but without proper access to the diary, it wasn’t always possible to record them clearly.

The Solution

After reviewing several garage management systems, TechMan quickly became the clear choice.

“We looked at a few, but everything with TechMan was great,” John says. “From start to finish, they’ve been brilliant. They were really helpful on the phone… They were friendly… It was easy, and we liked what we saw.”

The onboarding process was straightforward and well supported.
“Again, it was really easy,” he explains. Training was delivered through online meetings, with additional sessions available whenever needed.

“If we had any questions, we could add extra meetings… so yeah, it was good.”

TechMan offered the simplicity, reliability, and features the business needed – and more.

The Results

TechMan has significantly improved organisation, communication, and daily operations within the workshop.

• Clear communication between workshop and office:
  With technicians now working on tablets, job details flow directly to the office without risk of lost paperwork or misunderstandings.
  “It’s easier because we haven’t got to keep writing things down, losing job cards… it’s all sent straight through to the computer in the office.”
• Better structure and job allocation:
  Technicians know exactly what they’re doing and which jobs are assigned to them.
  “The guys know what they’re doing – all the jobs are allocated to them.”
• Smoother, more organised workflow:
  John summarises the impact simply: “It’s a lot easier, a lot more organised.”

TechMan has helped JG Motor Services maintain clarity and efficiency across a growing team and workload.

Support & Experience

John describes TechMan’s customer support as fast, helpful, and consistent.

“They’re really good,” he says. “Every question’s answered quickly – over email or over the phone. Nothing’s ever too big or too small for them to handle.”

This reliability has made TechMan a dependable part of the business’s operations.

Conclusion

TechMan has transformed how JG Motor Services manages bookings, communication, and workflow – making the business more organised and efficient as it continues to grow.

John’s recommendation to other garages is firm and confident:

“I think out there it is the best one to use… I’d go for it. It will help and improve your business.”

When asked if he would recommend TechMan, he adds:

“Yeah, definitely.”