Full Circle Services Moves from Paper Job Cards to Digital Workflow with TechMan
Full Circle Services, led by Director Mark Harris, is a family-run independent garage based in High Wycombe. The business operates with nine ramps and a team of six technicians, representing two generations of the same family still actively involved in the day-to-day running of the garage.
As one of the larger independent garages in the area, Full Circle Services needed systems that could support a busy workshop while keeping communication, workflow, and customer information organised.
Before using TechMan, the garage relied on paper job cards to manage work through the workshop. Mark explains that keeping track of these job cards was increasingly difficult and inefficient.
“The biggest frustration before working with you was that we were on paper job cards,” he says. “Trying to keep hold of the job cards was quite difficult.”
Moving to a digital system was seen as a major step forward, especially as the business continued to grow.
Before using TechMan, the garage relied on paper job cards to manage work through the workshop. Mark explains that keeping track of these job cards was increasingly difficult and inefficient.
“The biggest frustration before working with you was that we were on paper job cards,” he says. “Trying to keep hold of the job cards was quite difficult.”
Moving to a digital system was seen as a major step forward, especially as the business continued to grow.
Since adopting TechMan, Full Circle Services has seen improvements across communication, workflow, and operational efficiency.
Overall, TechMan has helped the workshop operate more smoothly, with better information flowing between technicians, reception, and customers.
Mark describes TechMan’s support as consistently reliable and easy to access.
“The support from TechMan is 100%,” he says. “You always get through to someone. It’s never ‘someone will phone you back’ – you always get the problem resolved straight away.”
He also notes that the transition was easier than expected.
“It was much easier than what we thought when we went over to it.”
For Mark Harris and the team at Full Circle Services, TechMan has improved workflow, strengthened communication, and made daily operations more efficient across the workshop.
When asked if he would recommend TechMan to other garages, Mark’s answer is clear:
“Yeah, definitely. The workflow through the workshop is so much better with TechMan.”
From happier technicians and service advisors, to seriously satisfied customers, our all-in-one garage management software delivers clear benefits.
Explore TechMan in real-time in a working garage and see how our extensive integrations can simplify your operations and save hours of time every day.
