The Mini Repair Shop Builds Customer Trust with TechMan 2.0
The Mini Repair Shop, based in Lincoln, is run by co-owners Steve and Kyle. Having used TechMan since establishing the business, the garage has relied on the system from the beginning to manage its daily operations.
With early access to TechMan 2.0, the team have experienced improvements in navigation, workshop efficiency and access to information. The redesigned dashboard, enhanced vehicle health checks and integrated technical data have helped the business build on its existing processes.
For Steve, having a reliable garage management system has always been an important part of running the business, and TechMan 2.0 has provided further opportunities to make everyday tasks easier.
When Steve and Kyle were preparing to open The Mini Repair Shop, they recognised the importance of having a garage management system in place from the outset.
Rather than relying on paper diaries and manual processes, they wanted a system that could support bookings, vehicle health checks, invoicing and the wider management of the business.
“When me and Kyle were looking at opening a business together, I think it was a clear decision that we made early on that we needed a GMS, and TechMan was the obvious choice for us,” Steve explains.
Having used TechMan since opening, the business was already familiar with its functionality. However, the team were keen to take advantage of improvements that could make navigation more intuitive, reduce the time spent moving between screens and provide easier access to important workshop information.
As an early adopter of TechMan 2.0, The Mini Repair Shop was able to explore the redesigned platform and its updated features.
Steve immediately noticed the improvements to the main dashboard, particularly the clearer layout and greater visibility of key business information.
“TechMan 2.0, from the very beginning, it looks fantastic. The portal and the main display, very much improved from the previous version.”
The updated dashboard provides easier access to important information, including key performance indicators, helping the team focus on the areas that matter most to the business.
“Having all the KPIs on top of the portal has allowed the team to focus on the key aspects of running the business,” Steve explains.
The ability to open job cards directly from the main dashboard has also simplified navigation, while the familiar layout has made the transition between versions straightforward.
Since moving to TechMan 2.0, The Mini Repair Shop has experienced improvements in navigation, vehicle health checks and access to technical information.
Together, these improvements have helped the team access information more easily, complete everyday tasks more efficiently and maintain clear communication with customers.
For Steve, one of the biggest advantages of TechMan 2.0 is that the updated platform feels familiar while introducing improvements to the way the garage operates.
“I think the thing with TechMan 2.0 is that it’s familiar. It’s not too different. That’s what makes it so intuitive.”
The business has also welcomed the availability of integrations, including PartsLink24, Autodata Premium and HaynesPro, which provide additional tools to support technicians and workshop operations.
Looking ahead, Steve is particularly interested in the potential of AI to simplify customer bookings and reduce the amount of time staff spend handling routine enquiries.
“Having AI integrated into a GMS makes complete sense to us. Some of these tasks that AI can now do can help our business run smoother.”
For The Mini Repair Shop, TechMan has been an important part of the business since its establishment. With TechMan 2.0, the team have benefited from improved navigation, faster vehicle health checks and easier access to the information needed to manage daily workshop operations.
Steve particularly values how the updated system builds on familiar functionality while introducing improvements that make everyday processes more efficient.
“Having TechMan 2.0 has really helped focus our business. It’s been able to allow us to navigate through the running of a business easier.”
When asked what he would say to another garage owner considering TechMan, Steve’s recommendation is straightforward:
“Do it. I mean, without a strong GMS behind you, I think you’re going to find it hard. And a good GMS now has so much integrated into the package, it’s a no-brainer.”
From happier technicians and service advisors, to seriously satisfied customers, our all-in-one garage management software delivers clear benefits.
Explore TechMan in real-time in a working garage and see how our extensive integrations can simplify your operations and save hours of time every day.
