AT Automotive

AT Automotive, co-owned by Alicia, uses TechMan to manage their workshop operations and improve efficiency across the team. Before adopting the system, the business faced challenges around day-to-day organisation – particularly knowing where technicians were, what jobs they were working on, and how time was being allocated.

With TechMan now fully embedded into their workflow, AT Automotive has seen major improvements in structure, accountability, and efficiency.

The Challenge

Before moving to TechMan, AT Automotive struggled with keeping track of who was working on what and when tasks were being completed. This made it difficult to plan the day effectively or ensure labour was being tracked accurately.

Alicia explains:
“We had a few issues with organisation of the day, knowing where people were and what they were on at what time.”

Switching to a digital workflow was a key priority. Equipped with tablets, the team can now work far more efficiently and with greater transparency.

“They all have tablets, and we can organise our day a lot better,” Alicia says.

The Solution

After looking online for available systems and meeting the TechMan team at Automechanika, AT Automotive were impressed by the format, layout, and overall capabilities of the platform.

“We got to see an overview of what goes on. We really liked the format, so we thought we’d give it a go,” Alicia recalls.

The onboarding and setup process was simple and well-guided.
“It was really straightforward,” she says. They received clear information on their account setup, invoice layout options, and estimates. They also visited a TechMan-equipped garage to see the system in use.

“It took a few weeks… and it was all pretty straightforward.”

The Results

TechMan has delivered meaningful improvements to daily operations, technician oversight, and overall productivity at AT Automotive.

• Clear visibility of technician workload:
  “We know what each of our technicians is on and when,” Alicia says. They can see if jobs run over their allocated time and ensure accurate labour charging.
• Increased accountability:
  With clear digital tracking, the team can review work completed by apprentices and identify areas that may need correction or training support.
• More efficient workflow and higher productivity:
  “All of our technicians know that they have a time limit on their jobs,” Alicia explains. This helps the team understand how many jobs can be completed in a day and when additional work can be fitted in.
  “It means that we can get more jobs done.”

Support & Experience

Alicia describes TechMan’s support as fast and easy to access.

“You can simply go through the help system… or you can email them direct,” she explains. “They tend to come back to you within about 15–20 minutes, either on email or they’ll give you a phone call.”

Conclusion

TechMan has given AT Automotive a clearer, more accountable, and more efficient way of managing their workshop. From technician tracking to improved productivity, the system has helped them run their day smoothly and confidently.

Alicia encourages other garages to consider TechMan as well:

“Give it a try. It’s worked for us, and it’ll probably work for you.”