Scott Jackson Independent Specialists Accelerates Daily Processes Using TechMan
Scott Jackson Independent Specialists is an independent workshop focusing on repairs, servicing, and ongoing maintenance for Jaguar and Land Rover vehicles. With a steady flow of work and a strong reputation, the team needed a more efficient way to manage bookings and streamline their workflow.
Before adopting TechMan, Scott and his team were relying on multiple separate systems. This made it difficult to keep information in one place, slowed down daily processes, and made organising the workshop more complicated than it needed to be.
Scott explains that the biggest issue was navigating between several different systems just to manage jobs and bookings. This lack of centralisation caused delays and made daily planning harder.
“We found it really difficult to book in jobs and have a system that was all in one place,” he says. “We had three different things running, and you had to check backwards and forwards. TechMan’s really streamlined that.”
When researching garage management systems, Scott looked for something easy to use, well-supported, and cost-effective. TechMan quickly stood out, offering online support, phone assistance, and in-person help when needed.
“The ease of use and the cost of it was pretty good as well,” he notes. “So, it kind of ticked all the boxes for me.”
Setting up the system was simple. Scott says the onboarding session gave him a solid understanding of how everything works, and the follow-up support made learning even easier.
“The training and onboarding — it was really easy,” he recalls. “Probably took about an hour and a half to get a basic knowledge of how it works. And the online videos… are awesome. If you get stuck, you can just ring them, and they’ll help you.”
Since introducing TechMan, Scott’s workshop has benefited from faster processes, clearer organisation, and improved efficiency.
Quicker booking and invoicing:
“Job creation is the easiest thing. It makes it so much quicker to book someone in… and converting an estimate into an invoice is really easy. It keeps it all moving seamlessly.”
Better visibility of upcoming work:
Scott can now see what’s scheduled, what parts have arrived, and what’s needed for each job.
“I know what’s coming in the next day. I know the parts have arrived. It just makes it so much easier to run the workshop efficiently.”
Significant time savings:
Invoicing that used to take up to 40 minutes can now be completed in minutes, giving the team more time to focus on customers and vehicle work.
Scott describes TechMan’s ongoing support as exceptionally helpful and reliable.
“Even if you forget something you’ve done three times yesterday, you can ring them and they’ll talk you through it or send you a video link,”
He also appreciates that in certain cases, the TechMan team can adjust elements of the system to better suit how his workshop operates — a flexibility he found especially valuable.
For Scott Jackson Independent Specialists, TechMan has simplified processes, reduced stress, and made day-to-day operations far more efficient.
“Yeah, definitely,” Scott says when asked if he would recommend TechMan. “It’s made life a lot easier for me.”
Scott explains that the system has helped reduce stress, improve clarity across the workshop, and simplify the way bookings and jobs are managed. With everything in one place and easy to access, running the business has become far more efficient.
“It makes it so much easier and takes a lot of stress out of running a garage,” Scott adds.
From happier technicians and service advisors, to seriously satisfied customers, our all-in-one garage management software delivers clear benefits.
Explore TechMan in real-time in a working garage and see how our extensive integrations can simplify your operations and save hours of time every day.
