Mario’s Garage Norwich Boosts Earnings & Customer Satisfaction with TechMan
Based in Norwich, Mario’s Garage is an independent workshop employing a dedicated team of five, operating across six ramps — and expanding. Owner Mario has built a growing business known for quality service, customer satisfaction, and strong local reputation.
Before discovering TechMan, Mario faced significant challenges managing bookings, communication, and day-to-day organisation. Since implementing TechMan, his business has transformed — with smoother operations, happier customers, and a noticeable increase in earnings.
Before TechMan, Mario’s biggest challenge was keeping on top of customer communication and job scheduling.
Customers would call or message him directly, often on his personal mobile, creating confusion and disorganisation. Bookings were easily forgotten, parts were missed, and important reminders were sometimes overlooked.
This lack of structure made it difficult to manage workload, track progress, or deliver a consistent customer experience. As Mario explains:
“It was a big problem before. Calls, messages — everything was a mess. We’d forget bookings, reminders, and jobs. Communication was a big issue.”
Looking for a solution, Mario and his marketing team began researching garage management systems that could centralise everything.
A recommendation from a friend introduced Mario to TechMan, and after seeing how it could help manage bookings, reminders, and customer updates — he decided to give it a try.
“My friend Richard showed me TechMan, explained how it worked and how it could help the business grow. I said, okay, let’s see what they can offer — and I’m so glad I did.”
Although Mario initially found the idea of using a new system daunting, the onboarding process quickly put him at ease.
“At first I was a bit scared, but after a few days I realised it’s so easy to use. Now I can’t imagine working without TechMan.”
Since adopting TechMan, Mario’s Garage has seen major improvements across all areas of the business:
• Increased earnings: “Because of TechMan, my earnings have gone up so much.”
• Better communication: Customers receive instant confirmations, reminders, and updates — improving satisfaction and trust.
• Simplified workflow: Jobs, parts, and reminders are all tracked in one place, removing confusion and stress.
• Professional presentation: Sending professional emails and videos has boosted customer confidence and loyalty.
“This is the key to success — TechMan helps us achieve our goals. Customers are happier, and I can go home relaxed knowing everything’s organised.”
Mario describes TechMan’s customer support as excellent and highlights the onboarding experience as especially positive:
“The support is lovely. We communicate very well, and the responses are always quick. Alex, who did our onboarding, was amazing — very patient, taught us everything, and was always there to help.”
For Mario, TechMan has become essential to running his business — bringing structure, growth, and peace of mind.
“I would 100% recommend TechMan. If you want to increase your earnings and reduce stress, you need TechMan. It’s the future of garage management.”
From happier technicians and service advisors, to seriously satisfied customers, our all-in-one garage management software delivers clear benefits.
Explore TechMan in real-time in a working garage and see how our extensive integrations can simplify your operations and save hours of time every day.
