Severn Point Automotive

Introduction

Opened in 2021, Severn Point Automotive is an independent specialist garage based in Tewkesbury. With a focus on delivering expert services and customer care, the business set out to create a professional and efficient operation from day one.

From the very beginning, Severn Point Automotive implemented TechMan’s Garage Management System to streamline processes, improve customer interactions, and maintain high standards of efficiency throughout the workshop.

Director Graham Swinburn explains how TechMan has become an essential part of running the business. 

The Challenge

Prior to TechMan, Graham had experienced the difficulties of running a garage without an efficient management system. Challenges included:

• Maintaining clear and consistent customer communication.

• Monitoring workshop efficiency and throughput.

• Gaining accurate measurements and insights into business performance.

Severn Point Automotive wanted to avoid these pitfalls and ensure their new business was built on strong systems from day one. 

The Solution

After researching options and hearing strong recommendations from industry peers and forums, Severn Point Automotive chose TechMan. The platform’s reputation, ease of use, and proven results across the industry made it the clear choice.

“The onboarding was very easy — from the initial phone call through to the trials and training. Everything was smooth and straightforward.”

With TechMan in place, the whole team — technicians, receptionists, and management — could seamlessly track jobs, monitor progress, and access the system from anywhere in the workshop or office.

The Results

Since implementing TechMan, Severn Point Automotive has seen:

• Improved productivity: The system provides complete visibility across the workshop, enabling better job management and faster turnaround times.

• Enhanced communication: Staff at every level can see where a job is in real time, ensuring smooth handovers and consistent customer updates.

• Streamlined support: Features such as the integrated ticket system, invoicing, and credit handling have been “seamless and problem-free.”

• Stronger decision-making: Clear measurements and reporting allow the business to monitor efficiency and plan effectively for growth.

“Everybody can see the system — technicians use it, receptionists use it — and anyone can pick up where a job is in the day. It’s easy.”

Conclusion

Severn Point Automotive has built its reputation on efficiency, professionalism, and excellent customer care — all supported by TechMan.

“TechMan has been part of our business since day one, and it’s helped us build the garage the way we wanted. Everything runs smoothly, support is excellent, and we’d definitely recommend it. Go for it!”