Garage Management System, TechMan is to be offered out to the First Stop network of fast fit centres as part of a brand-new retail value proposition and is set to play a vital part in its plans to grow to 220 UK centres by 2024.
First Stop TechMan Pro, described as a “gamechanger” for members, will bring a new level of professionalism across the network thanks to real-time digital reporting – including personalised camera and video analysis – as well as data on workshop efficiencies.
The intuitive digital platform is linked to technicians’ hand-held tablet devices, putting an extensive list of powerful features into the hands of technicians working at a vehicle.
Workshop managers are able to track the progress of each job in a traffic light dashboard and parts can also be ordered at the click of a button. It then creates bespoke reports on each vehicle once work has been carried out, incorporating video and photo analysis, so each customer knows exactly what work has been carried out and why. Sales campaigns can also be created via customer text messages and emails, to include MOT and service reminders.
First Stop TechMan Pro is available to each of its partners as part of its business proposition, which the network believes will be elevated to new heights.
An up-to-the-minute tyre searching tool also lets businesses know exactly what is in stock, with a range of brands flagged up when a tyre size is inputted – all of which displaying their EU tyre label results to assist technicians further at the point of sale.
And when clicking on an integrated parts supplier button, a similar ordering process presents itself, negating the need for multiple phone calls when one parts order can be done at once.
First Stop UK Retail Network Manager, Mark Widdows said: “We are thrilled to be able to offer out First Stop TechMan Pro, which is an incredible solution; the like of which we have not come across in our many years in the automotive industry.
“It is a bespoke system and unique to First Stop, after 12 months of development and rigorous testing. It adds a vital new element to our all-new value proposition for First Stop and adds strength to our fast-fit franchise package, which is already best-in-class.”
Established in 1994, First Stop is part of Bridgestone Tyres and boasts more than 2,000 sites in 25 countries across Europe.
Garage owner and TechMan director, Terry Dorney said: “Mark and his UK team have ambitious expansion plans and the thought of our solution playing such a significant role is a rewarding one.
“The First Stop network shares many of our own values with an emphasis on workshop efficiencies and moreover, customer satisfaction.”
For more information about the TechMan Garage Management System or to arrange a demonstration, call 01604 666 720.
First published on GarageWire – 23 April 2021: https://garagewire.co.uk/news/company/techman/techman-to-play-key-part-in-first-stop-network-expansion/
Published: April 23, 2021
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