More than 3,000 vehicle technicians, service advisors and garage owners have now benefitted from TechMan’s advanced training and support programme, developed to ensure garage businesses realise their goals through the successful implementation of its Garage Management System.
In the spirit of continual professional development, a team of Success Managers ensure all TechMan users – new and old – understand how to fully exploit the long list of powerful and intuitive tools within the application, each developed to significantly streamline garage operations.
Customer Liaison Director at TechMan, Pete Mcilhiney said: “Garages that use TechMan do so because they strive to be the best they can be. With our on-going management training and support, they’re able to make use of all of the various elements within TechMan and, crucially, optimise them for their own workshop.”
Following registration, TechMan handles the implementation of the Garage Management System with the ability to export data from more than 25 other systems and explains the fundamentals to all users with introductory training.
TechMan’s unique support programme goes well beyond an initial on-boarding process though. GOES GSE Ltd, Angus MacKinnon and Londesborough Motor Services are among the many independent garages benefiting from TechMan’s free on-going support channels.
“Training and support go hand-in-hand with the TechMan ethos, it’s a continuous loop,” Pete explained. “We provide garages with expert guidance from the moment they choose TechMan and maintain contact for the duration to ensure they continue to achieve their goals.
“It’s important for us to proactively reach out to check everything is running smoothly and ensure goals are being accomplished. We seek to find potential areas for improvement and then educate users with bespoke additional training where needed. By providing the right tools and guidance, we’re seeing more and more garage businesses achieve great things and that’s really rewarding for us.”
A telephone support line ensures TechMan users have direct access to a Support Manager, experienced in the daily pressures of workshop life and available to offer on-demand support during the working day. Other forms of direct communications include emails, a ticketing system and a Facebook community support group.
Free weekly online training webinars hosted within the Garage Management System are also extremely popular with users keen to benefit from the many innovative new features that get added and also for refresher training on the basics, ensuring all staff are fully aware of how to best adopt the various aspects associated with TechMan.
The latest webinar topic covered TechMan’s recent integration of Haynes Pro which gives all user logins instant access to service schedules, repair times, drawings, procedures, capacities, wiring diagrams and fault code diagnosis, to name just few of the available points of data now available.
For more information about the TechMan Garage Management System or to arrange a demonstration, call 01604 666 720.
First published on GarageWire – 15 April 2021: https://garagewire.co.uk/news/company/techman/techman-training-and-support-for-life-not-just-for-new-garages/
Published: April 15, 2021
June 22, 2022
Customer Focus: Micky Wykes, TechMan’s Support and Training Specialist Visits Service MOT Repairs Ltd’s garage in Northampton for a review of their Garage Management System
Read more
May 20, 2022
TechMan will be offering free demonstrations of their leading garage management system and answering your questions at this year’s UK Garage & Bodyshop Event, being held at the NEC Birmingham on the 8th and 9th June 2022.
November 22, 2021
Workshops that purchase parts from LKQ Euro Car Parts or have become an ‘RAC Approved’ partner can now benefit from a free or subsidised TechMan licence.
Why not get in touch with us and request a completely FREE no obligation demonstration?
Book and manage workshop jobs, parts sales and vehicle sales
Online authorisation of estimates
Manage purchases, returns and stock levels
Monitor workshop performance in real-time
Powerful reporting facilities
And much, much more… !
Yes please!