Having adopted the TechMan system back in November 2017, garage owner Billy West believes that his business has benefitted from a significant increase in labour sales as a result of technicians logging on and off jobs, giving him a real-time overview of staff productivity.
This transparency has resulted in less over-running on job times, as well as clearer visibility within the system’s diary on workshop loading.
Billy said: “We decided on TechMan because it worked well with our paperless office management system: the guys in the workshop now have all the vehicle information that they could possibly need at their fingertips.
“The clocking system enables us to allocate and sell more hours, and we also like the VHC system, which has led to a huge increase in work with other faults we find on customers’ vehicles.
“Customers also appreciate the clarity provided in our system-generated email estimates – all broken down so they can see exactly what is required and how much it will cost – which can be coupled with either a video or photographs.”
Looking ahead, Billy plans to make better use of TechMan’s reporting systems, and having checked the business’ KPIs he hopes to double Beacon Hill’s net profit over the course of the next 12 months.
To find out more about what TechMan could do for your business, call 01604 666720.
First published on GarageWire – 19 March 2019: https://garagewire.co.uk/news/company/techman/beacon-hill-garage-credits-techman-with-100k-net-profit-increase/
Published: March 19, 2019
June 22, 2022
Customer Focus: Micky Wykes, TechMan’s Support and Training Specialist Visits Service MOT Repairs Ltd’s garage in Northampton for a review of their Garage Management System
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May 20, 2022
TechMan will be offering free demonstrations of their leading garage management system and answering your questions at this year’s UK Garage & Bodyshop Event, being held at the NEC Birmingham on the 8th and 9th June 2022.
November 22, 2021
Workshops that purchase parts from LKQ Euro Car Parts or have become an ‘RAC Approved’ partner can now benefit from a free or subsidised TechMan licence.
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Monitor workshop performance in real-time
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And much, much more… !
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