The two recently announced winners of prestigious industry awards have given credit to TechMan, the fast-growing garage management system developed by independent garage owners.
Berkshire-based Shaun Miller went one better than his 2017 runner-up finish in winning Top Technician 2018.
The competition tests diagnostic and fault-finding technical abilities through a combination of web-based and live practical assessment, making it a true accolade.
Commenting on the way TechMan helps turn those top technical skills into profitable business Shaun said: “Using TechView enables me to get the technical notes we take on tablets as we work straight to our front of house team.
“There’s no hand-writing, or wasted time typing up notes; pictures can be taken and stored, along with information like scope patterns.
“Sharing this with customers helps gain quicker job authorisation and builds trust.”
Millers Garage also use TechMan to monitor efficiency to ensure they put time to best use.
“It’s honed our diagnostic process,” said Shaun.
“It keeps me and all our technicians focused on how important time is so we’ve improved and professionalised the way the business runs.”
Top Technician has been running since 2002.
Top Garage was added for 2018 and it was Cedar Garage of Worthing, run by founders Kevin Pearce and Matthew Copp, who emerged as overall winner from the five finalists after achieving best rankings across customer service, business planning, equipment and training criteria.
“TechMan has delivered benefits throughout the business,” said Kevin.
“We can see where time really goes to identify the more profitable parts of the business, as well as areas we can improve.
“We now track our advertising to identify the customers we acquire and their value.
“Reminder emails are not only more professional but also easier to create.
“We’ve even adapted TechMan to capture staff comments and feedback so we’re listening to ideas too.”
Since implementing TechMan in November 2016 Cedar Garage has grown from a single site five bay workshop to now run eleven bays across two workshops, with a total staff of eighteen, as TechMan helps the developing business ‘keep on top of everything that is going on at all times’ according to Kevin.
To find out more about why both award winners went for TechMan, call 01604 666720.
First published on GarageWire – 24 July 2018: https://garagewire.co.uk/news/company/techman/top-award-winners-give-credit-to-techman/
Published: July 24, 2018
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